Which sequence correctly reflects the Pendleton feedback model?

• A. Areas for improvement, strengths, suggested changes.
• B. Strengths first, then areas for improvement, followed by suggested changes.
• C. Strengths, suggested changes, areas for improvement.
• D. Suggested changes, strengths, areas for improvement.

Answer: (B)

Pendleton's feedback approach is built to feel collaborative and constructive by guiding the conversation in a positive, reflective flow. The best sequence starts with identifying strengths, then discusses areas for improvement, and finishes with concrete, actionable changes. Beginning with strengths sets a positive tone and builds the learner’s confidence, making them more receptive to feedback about what could be improved. Discussing areas for improvement next keeps the focus on specific performance and invites reflection, rather than triggering defensiveness. Ending with suggested changes provides clear next steps the learner can act on, promoting direction and accountability. Starting with areas for improvement can feel discouraging and may shut down openness; placing suggested changes before fully exploring performance can skip the reflective part that makes feedback meaningful; and mixing changes with praise without a clear structure can reduce clarity about what to work on next.