How does the Situation-Behavior-Impact feedback model structure feedback?

• A. The specific situation, observed behavior, and the impact on others.
• B. Situation, Behavior, Impact.
• C. The event, actions, and outcomes.
• D. Situation, Reaction, Impact.

Answer: (B)

The main idea being tested is how feedback is organized to be clear and actionable. The SBI model structures feedback into three precise parts: Situation, Behavior, and Impact. Start by naming the situation or context so everyone knows where the event occurred. Then describe the specific behavior you observed, focusing on observable actions rather than interpretations. Finally, explain the impact of that behavior—how it affected others, the team, or the outcome. This sequence helps keep feedback concrete and non-accusatory, making it easier for the recipient to understand what happened and what to adjust.

For example: In the client call today, you spoke over the client and interrupted them, which made it hard for them to finish their point and slowed the discussion. This illustrates how naming the situation, describing the behavior, and stating the impact clarifies what happened and why it matters, guiding actionable next steps.